Kitab Asan wants customers to have a clear and practical understanding of how returns, refunds, and exchanges are handled for purchases made through our ecommerce store. This policy applies to eligible orders placed on our website.
If you need help with a specific order, please contact support at info@learningcorespareparts.com before sending any item back.
To be considered for a return, an item should generally be unused, in its original condition, and returned with original packaging, accessories, manuals, and proof of purchase where applicable. Return requests should be made within a reasonable time after delivery so that the issue can be reviewed promptly.
Items may not qualify for return if they show signs of use, damage caused after delivery, missing parts not due to our error, altered packaging, or any condition that makes the item unsuitable for resale or inspection.
If you receive a damaged, defective, incomplete, or incorrect item, please contact us as soon as possible at info@learningcorespareparts.com with your order details and a description of the issue. Where possible, include clear photos of the product, packaging, shipping label, and the problem identified.
We will review the case and guide you on the next steps, which may include return approval, replacement, exchange, partial refund, or full refund depending on the circumstances.
Certain items may not be eligible for return or refund unless they arrive damaged or incorrect. These may include:
Before returning any item, please contact us for approval and instructions. Unauthorized returns may be delayed, refused, or sent back. To help us process your request efficiently, please provide:
After review, we will let you know whether the return is approved and how the item should be sent.
All returned items are subject to inspection after receipt. Approval of a refund or exchange depends on whether the returned product matches the issue reported and meets the eligibility conditions of this policy. If the returned item does not qualify, we may decline the request or offer an alternative resolution where appropriate.
If a refund is approved, it will generally be issued through the original payment method where possible or through another suitable method communicated to you. Refund timing may vary based on the payment provider, bank, or administrative processing time.
Shipping fees, service charges, or other non-product charges may be non-refundable unless the return is due to our error, a damaged item, or an incorrect item sent by us.
If an exchange is approved, we will arrange replacement of the item subject to stock availability. If a direct replacement is not available, we may offer an alternative item, store credit if used by the store, or a refund as appropriate.
If the return is due to a wrong item, confirmed defect, or transit damage, we may bear or reimburse reasonable return shipping costs subject to review and approval. If the return is for other reasons, the customer may be responsible for return shipping charges.
We recommend using secure packaging and retaining shipment proof when returning approved items.
If you want to cancel an order, please contact us as soon as possible. Orders already processed, packed, shipped, or handed to a courier may not be eligible for cancellation, but may still be reviewed under this policy if return conditions are met.
Once we receive the returned item and complete inspection, we aim to communicate the outcome within a reasonable timeframe. Refunds or exchanges, if approved, are then processed according to internal handling time and the relevant payment or delivery channel.
For all return, refund, exchange, or damaged item issues, and for case-specific help, please contact us at info@learningcorespareparts.com.
